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Quality Monitoring Consultant

Bedrijf: Rabobank
Richting(en): Banking / Finance |
Niveau: HBO & WO
Locatie: Utrecht


An exciting role where you support the successful implementation of FLM across the Wholesale, Rural and Retail business lines in the execution of their CDD processes. As Global FLM Consultant  you will play a key role in the team whose goal is to facilitate the global FLM Operating Model and develop and maintain all elements necessary to monitor and improve the quality of the Bank’s adherence to the CDD requirements through the proper execution of FLM. Your team will build on the results of the Client Onboarding Programme, where state of the art services like a training curriculum based on serious gaming and a new on boarding platform were delivered. You will further develop your organisation, also taking into account new technological developments in the market, interbank developments and Rabobank’s ambition to mature the position of CDD as key element the non-financial risk part of the bank. 


Making a difference

  • Support the design and implementation of the Global FLM operating model across W&R

  • Foster the creation of a Global FLM community and actively drive this towards an integrated, collaborative forum which contributes to the improvement of FLM across W&R

  • Align FLM community members on process and quality level

  • Monitor and analyze FLM results for short cycle improvements

  • Gather and deliver input for training, procedures and tooling in order to further improve the quality

  • Shares insights and overview of changes in regulatory landscape and impact to FLM activities

  • Build the necessary network across W&R, connecting Business, Operations, Compliance and IT to ensure that the CDD proposition is kept up to date and enhanced according to the agreed strategic roadmap

With each other

Collaboration is at the heart of everything we do. Our W&R KYC Operations Center brings talented people together to enhance our way of working and our results in the area of KYC. In the W&R KYC organization we work with many colleagues from different disciplines, geographies and backgrounds.


The W&R KYC Operations Center is set up to support the work of the W&R KYC triangle of Business, Compliance and Operations with strong operational oversight, steering, ongoing standardization and striving for excellence in relation to KYC in the W&R regions and business units.

Key objective is to support the W&R regions and business lines to ensure full compliance with all applicable KYC standards, full standardization and continuous enhancement of the KYC processes in line with regulatory developments. This requires strong expertise in all KYC areas as well a strong communication skill and awareness

With you

Customer focus, collaborative, results orientated and an ability to build connections and foster the building of bridges across the FLM organisation in the W&R domain are important parts of the role as Global FLM Consultant. Playing a crucial supporting role within the Global FLM community you will help to build connections and relationships while also ensuring that the FLM process is executed smoothly and efficiently. In addition, it is important that you recognize yourself in all of the below:

  • HBO+ (higher professional education) or Academic degree (MSc)

  • Solid understanding of Rabobank’ s CDD Policies and it’s working in daily practice

  • Able to extract quality requirements from CDD Policies, and apply them when reviewing files

  • Preferably International experience within W&R and experience working across regions, domains and business lines

  • Knowledge of relevant laws and regulations for financial sector

  • Experience and comprehensive understanding of the fundamentals of FLM

  • Strong project management and process management skills

  • Able to engage effectively with all levels, including senior management

Growing a better world together

You'll already be aware that Rabobank is a financial services provider for more than 8.5 million customers in 40 countries. But did you know that we aim to contribute to real change with our 'Growing a better world together' mission?  We do so in countless ways, such as:

  • A third of all the food we purchase is thrown away. Together with Nature & Environment, we’re working to increase awareness among consumers of how to reduce food waste.

  • As part of a project with Humanitas, we are helping people who are experiencing financial difficulties to get their household finances in order.

  • Together with Vluchtelingenwerk Nederland (the Dutch Council for Refugees), we are helping 1,500 refugees find a suitable job.




Do you want to become the ideal version of yourself? We would love to help you achieve this by focusing firmly on your growth, development, and investing in an environment where you keep learning every day. We give you the space to innovate and initiate. In this way, we offer you numerous opportunities to grow and help you exceed your expectations, to do the right thing exceptionally well, and to therefore grow as a professional. In addition, with us (on the basis of a 36-hour working week), you can also expect:

  • a gross monthly salary between € 3.769,74 and € 5.384,14 (scale 9)

  • a thirteenth month and holiday pay

  • an Employee Benefit Budget (10% of your monthly salary). You decide how to spend this budget. This may include purchasing extra leave days, making extra pension contributions or even receiving a monthly cash payout

  • a personal budget that you can spend on activities related to your personal development and career;

  • flexible working times and location-independent working

  • 100% reimbursement of commuting costs if you travel by public transport! Do you still prefer to travel by car or motorbike? Then choose a commuting allowance

  • a pension scheme, to which your contribution is only 3,5%



Let's meet

Are you the person we're looking for? Are you ready to join Rabobank as a Global First Line Monitoring Consultant and to make a difference to yourself, our customers and to society? We look forward to receiving your application for this vacancy in Utrecht.

Good to know:

  • Apply via the “Apply now” button.

  • If you have any questions about the specific details of this position, please contact Monique Wunderink, W&R KYC CDD Operations Lead, on Monique.Wunderink@rabobank.com

  • Petra Kouwelaar, Recruiter, would be happy to answer any questions about the application procedure via Petra.Kouwelaar@rabobank.nl

  • The application process includes screening. Based on the screening procedures in place at Rabobank, we assess whether new staff are reliable enough to work at Rabobank.

  • Your privacy is important to us. Do you want to know more, click on this link.

  • Everyone is different, and it is exactly those differences that help us become an even better bank. That's why we want to know who you really are!

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